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BG-RO E-Governet Cross-border Platform for Administrative Services


Restricting direct contact with the administration with the means of e-government is a major anti-corruption measure

At present, citizens can save a significant part of their interaction with the institutions without having to visit them on the spot

The main source of corruption risk is the possibility of direct contact between the administration and the citizens, the uncleaned processes and procedures, the lack of transparency and traceability of the administration's activity. This was stated by Atanas Temelkov, State Agency for Electronic Governance (DAEU) Chairman of the International Forum "European Practices and Opportunities for Counteracting Corruption". The discussion was held under the patronage of the head of state Rumen Radev.

The long-standing labels of the administration in Bulgaria are moody and cumbersome - the opaque, unpredictable and unpredictable environment creates conditions for the unfolding of corrupt practices. This problem can not be solved with a magic wand for a day but with a consistent effort to reduce the administrative burden for citizens and businesses and to limit direct human contact with administrations through the means of e-government, pointed Atanas Temelkov, who outlined the main accents in e-government policy.

At present, citizens can save a significant part of their interaction with the institutions without having to visit them on the spot. Only about 5-6 per cent of consumers take advantage of these opportunities. A number of certification services have already been removed, which administrations do not require from citizens and business. However, the internal processes in the administrations themselves, which are still blocking the certification services removal process, should continue to change, Atanas Temelkov said.

Changing the e-government financing model, lifecycle management concept of the administration's information resources, as well as changing over 250 normative documents that still require wet printing and paper signature are among the priorities of the ESAE's work. The coordination and control mechanisms in the field of e-government will also be changed, with the introduction of the institution of the Chief Information Manager of the e-government.

Every citizen will be able to check the data stored for him / her in state registers and control their timeliness. The DAEU already has a personal data protection decision, and since early June this year. a public e-government service is available to citizens to allow them to electronically access their health records, Atanas Temelkov added.

The State Agency for e-Government has developed and is about to introduce a basic working process of e-services for the citizens and the business. This means that the processes behind each electronic administrative service will be the same for each administration, and all systems in the administration will be provided by the same centralized service modules from the so- Level 4 (including electronic payment and service delivery).

By November 2018, all administrations will exchange documents electronically. Up to now, 560 administrative structures over 320 already have such an opportunity, the chairman of the ESAE said.


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