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BG-RO E-Governet Cross-border Platform for Administrative Services


Bulgaria reaches an average level of digitalization in 2021

Bulgaria reaches an average level of digitalization compared to the data from 2020. The increase in this indicator is by 5 points (59%), as the average level of digitalization for the EU in the last year has increased by only 1 point (72%).

This is shown by the data from the reports "Benchmark for e-government 2021" of the European Commission. The information concerns 36 countries - the 27 member states of the European Union (EU), the countries of the European Free Trade Association (EFTA), the United Kingdom and the candidate countries for EU membership. The main areas for improvement of Bulgaria coincide with those of other countries.

For the activity of the State Agency "Electronic Government" are important the findings on the state of electronic government, which examines the use of e-government services by citizens and businesses, as well as the ability of public administrations to provide digitally convenient procedures and services. Bulgaria is still in the group of non-consolidated e-government, along with Croatia, Cyprus, the Czech Republic, Ireland, Italy, Poland and Romania. Compared to the data from 2020, our country is already entering an average level of digitalization, which means that DAEU together with other administrations are moving in the right direction. According to the "Penetration" indicator for 2021, our country reports a decrease of 7 points (36%), which means that consumers do not sufficiently use the opportunities of online channels to receive public services. DAEU undertakes various campaigns on social networks to present the benefits of e-government, to encourage consumers.

It is important to note that we are in 6th place in terms of digital mail security (e-delivery). Bulgaria is one of the 15 countries with a digital mailbox for all life events. This means that our country is moving in the right direction, providing users with the opportunity to contact the administration via digital mail (System for secure electronic service of DAEU), to use various means of identification, as well as to send and receive electronic documents.

In terms of indicators such as Consumer Oriented Government, Transparency, Key Factors and Cross-Border Services, our country reaches the EU average values ​​and even exceeds them. According to the first indicator, which assesses how governments provide and design services that meet the needs of consumers, our country achieves 84% ​​or 27th place out of 36 countries compared to the European average of 88%. The development of services available through the Portal for e-services of DAEU, the portals of the Ministry of Interior and the National Revenue Agency, contributes to increasing the online availability of information and services. DAEU continues to develop and provide new e-services through the Agency's Portal.

Our country achieves well above the average results among the 36 countries in terms of "Key Factors". Our place in the indicator of electronic identification (23) is due to the consideration of the provided opportunity for the users to use QES, incl. cloud, personal identification codes issued by the NRA or NSSI, as well as the unique access code issued by the NCC when ordering e-services. The provided opportunity for more pre-filled data in the forms based on data in the registers is also taken into account.

As good practices in the individual countries, included in the publication "Benchmark for e-government 2021", for Bulgaria are indicated - the Single portal for access to electronic administrative services of the Republic of Bulgaria -; E-forms - and the Platform for access to public information -

Despite the average European level reached in terms of the provision of cross-border services, the data show that there are still services that are not provided to cross-border consumers. Such are, for example, obtaining a certificate of presence and absence of obligations, registering a company, obtaining a VAT number, registering the company as an employer before hiring employees, obtaining a permit for pollution / environmental pollution. There is no information and forms for these services in a language other than Bulgarian. It should also be possible to use electronic identifiers issued by other countries.

Cross-border provision is still underdeveloped across Europe. The idea of ​​a cross-border digital identity as a digital analogue of a passport is not yet the norm in Europe. Bulgaria is no exception. The adaptation of electronic identification in Europe is most clearly seen in cross-border services for which authentication is required. Only one of the four cross-border services was able to access the electronic identification system from another country. The main factor for the result of Bulgaria, only 22nd place out of 36 countries, is mainly the lack of a functioning national scheme for e-identification and the recognition of foreign identities.


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